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RETURNS & 30-DAY MONEY-BACK GUARANTEE

Articles 6 and 7 of the Terms & Conditions of www.relish.swiss

 

RETURNS

6.1

If the wrong or a damaged product has been delivered, Relish Brothers AG shall take said product back for its own account and ship a replacement product to the buyer, provided the conditions as set out in section 4 of the present article be met.

6.2

If as article 6 section 2 mentioned event happens: a. goods shall be returned for the risk and account of the customer; b. products can only be exchanged if they are packaged (again) in the original packaging; c. products can only be exchanged if they are in the same condition as they were in upon delivery.

 

7. 30-DAY MONEY-BACK GUARANTEE (EXTENDED RETURNS POLICY)

7.1

Relish Brothers AG offers customers a 30-day money-back guarantee. The customer is entitled to return the goods we have supplied within 30-days and receive a full refund of the paid article net price. The term shall commence when the goods have been received in full. The timely dispatch of the goods or the request to return the goods shall be deemed sufficient for meeting the deadline. The right to return goods can only be exercised by returning the goods and informing Relish Brothers AG via the contact form provided on www.relish.swiss/return beforehand.

7.2

The right to return the goods applies only, if all of the following conditions are met:

The product shall be shipped using the services of a professional transport company. The buyer is held responsible for the product to arrive at the premises of Relish Brothers AG in Sempach Station, Switzerland in proper condition and in the original packaging. 

7.3

The right to return goods shall be excluded altogether for goods which have been manufactured or altered according to customer specifications.

7.4

The return must be organized by the buyer. The buyer bears all costs associated with the return (i.E. Shipping costs, insurance, taxes).

7.5

Should the customer make use of the right to return goods, Relish Brothers AG shall be entitled to demand appropriate compensation for the period during which the goods remain in the customer’s possession.

7.6

Relish Brothers AG reserves the right to reject a refund, if the returned goods are damaged or show signs of wear and tear that depreciate the value of the goods. If this is the case, the goods remain the property of the customer.

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