Payment & Dispatch

We offer free international shipping on cart values of USD +500.00 / CHF +500.00 / EUR +435.00 / GBP +380.00 to the following countries:

Andorra (AD), Austria (AT), Belgium (BE), Bosnia & Herzegowina (BA), Bulgaria (BG), Canary Islands (IC), China (CN), Cyprus (CY), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Germany (DE), Gibraltar (GI), Greece (GR), Great Britain (GB), Greenland (GL), Guernsey (GG), Hong Kong (HK), Hungary (HU), India (IN), Indonesia (ID), Ireland (IE), Iceland (IS), Italy (IT), Jersey (JE), Kosovo (KV), Croatia (HR), Latvia (LV), Lithuania (LT), Luxemburg (LU), Malta (MT), Macedonia (MK), Mexico (MX), Monaco (MC), Montenegro (ME), Netherlands (NL), Poland (PL), Portugal (PT), Romania (RO), Russia (RU), San Marino (SM), Sweden (SE), Serbia (RS), South Korea (KR), Singapore (SG), Slovakia (SK), Slovenia (SI), Spain (ES), Taiwan (TW), Thailand (TH), Turkey (TR), Ukraine (UA), Vatican City (VA)

If your destination location is one of the following countries, please get in touch with us to discuss the mode of transportation and the splitting of shipping costs.

Get in touch 

Payment

When you have placed an order, you shall receive a confirmation by e-mail as soon as possible, with an overview of your order and the overall costs including shipping costs.

Each order shall only be delivered when the corresponding payment has been received, i.e. when the amount owed by the buyer has been credited to the Relish Brothers AG bank account. You can pay via transfer into our bank account, with a credit card (American Express, Eurocard/Mastercard or Visa accepted only) or via Paypal.

The payment shall have to be effected in full within 10 days from confirmation as referred to in section 1 of the present article. Relish Brothers AG shall send a confirmation by e-mail when your payment has been received.

If the purchase price is not paid in full within 10 days, the customer shall be in default without any warning or notice of default being required. That moment, all outstanding invoices owed to Relish Brothers AG shall become immediately due and payable in full.

As from the moment he is in default, the customer shall owe Relish Brothers AG an interest for overdue payment on the full amount owed, of 1.5% per month.

If Relish Brothers AG is obliged to call in the services of a collection agency or external legal assistance because the customer fails to comply with his obligation to pay pursuant to article 3 section 3, the costs to be incurred by Relish Brothers AG in this respect shall be for the customer′s account due to the fact that the latter fails to comply with his obligations in accordance with the agreement and/or the present general terms and conditions.



 

Dispatch

The order shall be shipped within 30 to 180 days after receipt of the corresponding payment.

Said period may be longer if the product ordered is not in stock. Relish Brothers AG will contact buyer after payment with estimated date of delivery.

If a product has to be manufactured in accordance with specifications given by the customer in writing that deviate from the standard, the period of delivery agreed upon with respect to that specific case, shall apply.

The periods of delivery given shall apply approximately and shall not be terms to be observed on penalty of forfeiture of rights, unless explicitly agreed upon otherwise.

The products shall only be shipped outside Switzerland in accordance with the rules and on the conditions of the transport company. Relish Brothers AG shall not be responsible for any act or omission on the part of the transport company.

Relish Brothers AG shall determine the transport method, unless parties explicitly agree otherwise. All transport shall be insured. If and to the extent the insured amount exceeds the standard insurance taken out by the transport company, the corresponding insurance costs shall be for the customer′s account. The provisions included in the conditions of the transport company cannot impair the stipulations of the present section.

Relish Brothers AG will ship either DDP (Duty Delivered Paid) or CIP (Carriage Paid To) depending on delivering country address location. Relish Brothers AG as such will declare on website cart before payment if Import or Duty costs will be covered by Relish Brothers AG or if purchaser needs to cover import & duty costs as followed cost invoiced by transport company before delivery.

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