Payment / Dispatch
You will receive your Relish guitar within 30 to 60 working days after we have received full payment of the ordered items, depending on the status of our production pipeline. If you are in a hurry to play your Relish, please get in touch before ordering, to find out whether we can make a 10-day shipment of your order possible.
We offer free international shipping on cart values of USD +500.00 / CHF +500.00 / EUR +435.00 / GBP +380.00 to the following countries:
Andorra (AD), Austria (AT), Belgium (BE), Bosnia & Herzegowina (BA), Bulgaria (BG), Germany (DE), China (CN), Cyprus (CY), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Gibraltar (GI), Greece (GR), Great Britain (GB), Greenland (GL), Guernsey (GG), Hong Kong (HK), Hungary (HU), India (IN), Indonesia (ID), Ireland (IE), Iceland (IS), Italy (IT), Jersey (JE), Canary Islands (IC), South Korea (KR), Kosovo (KV), Croatia (HR), Latvia (LV), Lithuania (LT), Luxemburg (LU), Malta (MT), Mazedonia (MK), Mexico (MX), Monaco (MC), Montenegro (ME), Netherlands (NL), Poland (PL), Portugal (PT), Romania (RO), Russia (RU), San Marino (SM), Sweden (SE), Serbia (RS), Singapore (SG), Slovakia (SK), Slovenia (SI), Spain (ES), Taiwan (TW), Thailand (TH), Turkey (TR), Ukraine (UA), Vatican City (VA)
If your destination location is one of the following countries, please get in touch with us to discuss the mode of transportation and the splitting of shipping costs.
When you have placed an order, you shall receive a confirmation by e-mail as soon as possible, with an overview of your order and the overall costs including shipping costs.
Each order shall only be delivered when the corresponding payment has been received, i.e. when the amount owed by the buyer has been credited to the Relish Brothers AG bank account. You can pay via transfer into our bank account, with a credit card (American Express, Eurocard/Mastercard or Visa accepted only) or via Paypal.
The payment shall have to be effected in full within 10 days from confirmation as referred to in section 1 of the present article. Relish Brothers AG shall send a confirmation by e-mail when your payment has been received.
If the purchase price is not paid in full within 10 days, the customer shall be in default without any warning or notice of default being required. That moment, all outstanding invoices owed to Relish Brothers AG shall become immediately due and payable in full.
As from the moment he is in default, the customer shall owe Relish Brothers AG an interest for overdue payment on the full amount owed, of 1.5% per month.
If Relish Brothers AG is obliged to call in the services of a collection agency or external legal assistance because the customer fails to comply with his obligation to pay pursuant to article 3 section 3, the costs to be incurred by Relish Brothers AG in this respect shall be for the customer′s account due to the fact that the latter fails to comply with his obligations in accordance with the agreement and/or the present general terms and conditions.